Cancellation & Refund Policy

Introduction

This Cancellation and Refund Policy outlines the terms and conditions governing the cancellation of marketing services and the eligibility for refunds. By engaging our marketing services, clients agree to abide by the policy detailed below.

Cancellation Policy

• Advance Notice: Clients may cancel their marketing service agreement by providing written notice at least thirty (30) calendar days before the scheduled start date of services.

• Cancellation After Service Commencement: If services have already commenced, clients may still request cancellation. However, they may be liable for payment for any work completed, resources allocated, or expenses incurred up to the date of cancellation.

• How to Cancel: All cancellation requests must be submitted in writing via email at: marketing@designkindstudio.com.

Refund Policy

• Full Refunds: If cancellation occurs at least thirty (30) calendar days before the scheduled start date and no work has begun, clients are eligible for a full refund of any fees paid.

• Partial Refunds: If cancellation occurs after services have started but before completion, a partial refund may be issued. The amount will be determined based on the proportion of work completed and expenses incurred.

• Non-Refundable Fees: Fees for completed services, third-party costs, and any non-recoverable expenses are non-refundable.

• Refund Process: Approved refunds will be processed within thirty (30) business days of receiving the written cancellation request. Refunds will be issued using the original payment method unless otherwise agreed.

Exceptions and Special Circumstances

• Force Majeure: In cases where services are interrupted or canceled due to circumstances beyond our control (e.g., natural disasters, government actions), refunds may be considered at our discretion.

• Breach of Agreement: If the client breaches the service agreement, we reserve the right to withhold refunds.

Contact Information

For any questions regarding cancellations or refunds, please contact us at marketing@designkindstudio.com.

Policy Updates

This policy may be updated from time to time. Clients will be notified of significant changes. The latest version will always be available on our website.